Frequently Asked Questions (FAQ)

Face Recognition

1. How to login using Face Recognition?
  1. On the login page, enter your username and password then click FACE ID LOGIN
  2. After clicking FACE ID LOGIN the system will prompt you to Scan your face, to proceed click Scan
  3. Then click Allow to open your camera and take your selfie to login.
2. There's an error on logging in using face recognition, how can I solve this issue?

The following list describes the error you can encounter when using the Face Recognition Login feature of INPLAY

Note: We only support Face Recognition Login on Safari for iOS and Chrome for Android devices.

  1. Error: Face is cropped - Face is not placed within camera frame
  2. Error: Failed to predict landmarks - Avoid wearing facemask and any other coverings on the face when using Face Recognition Login
  3. Error: Face image is too small - Face is to far from camera, please adjust your camera to capture your whole face.
  4. Error: It does not match with the image we have of this account. Please update your selfie at https://cams.instawin.com.ph/inquiry or contact our customer service at https://www.inplay.ph/contact-us.html for assistance. - Your selfie does not match with the photo registered on our system. You can update your selfie at https://cams.instawin.com.ph/inquiry or contact our Customer Service for assitance.
  5. Error: Face ID Not Found! You may update your selfie at https://cams.instawin.com.ph/inquiry or contact our customer service for assistance.https://www.inplay.ph/contact-us.html - No Selfie has been registered on our system. You can update your selfie at https://cams.instawin.com.ph/inquiry or contact our Customer Service for assitance.
3. My face is not yet registered for Face Recognition Login feature, how can I update my selfie?

To update your selfie to use our Face Recognition Login feature, kindly visit this website: https://cams.instawin.com.ph/inquiry and login using your InPlay account.

General Questions

1. What are the requirements to be qualified to register an online account?

I. 21 years old and above.
II. NOT a student, government official or employee, unregistered player in an outlet or banned individual as listed in PAGCOR’s National Database for Restricted Persons (NDRP).
III. Only one (1) valid government ID is required.

2. How do I make a deposit / withdrawal?

Please contact the outlet operator that you had registered a remote gaming account with.

3. How can I be certain games are fair?

All games offered online are approved and comply with the rules and regulations of PAGCOR.

4. Is my personal information secure?

We will make sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environment. INPLAY will not disclose your personal information to any third party.

5. What are the supported currencies?

All transactions are only in PHP (Philippine Peso).

6. What is the minimum deposit amount of INPLAY?

An initial minimum deposit of One Thousand Pesos (PHP 1,000) is required by the player.

7. What is the maximum/minimum bet amount of INPLAY?

Each betting products have their own maximum stake and this amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX/MIN stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.

8. How long does it take for bets to be settled?

We aim to settle bets as quickly as possible; however for some events official confirmation of the result is necessary which may delay the settlement procedures.

9. How long does it take for withdrawal?

During bank working hours, it takes within 5-15 minute to process withdrawals.

10. I have problems loading some of the content of the website. How can I solve this issue?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you update your Flash Player and your browser.